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  • Writer's pictureTommy Gale

Elevating Candidate Experience Through Technology Integration

Many individuals have encountered frustrating experiences as job candidates, often feeling like mere commodities in the recruitment process. The perception of candidates as mere transactions is a short-sighted view, as a positive candidate experience can significantly impact future interactions with both clients and candidates. As someone who has worked with individuals on both sides of the recruitment process, I understand the importance of prioritising candidate experience to foster lasting relationships.

Maximising Efficiency Without Compromising Quality:

In a recruiter's world, time is a precious commodity. Balancing the need to engage with candidates effectively while managing multiple job openings requires strategic use of technology. While agencies may receive a high volume of applications for each role, leveraging technology can help streamline the initial screening process. In-house recruiters may utilise online application forms to filter applications, but agencies face challenges in obtaining candidate information without disclosing client details upfront.

Leveraging Technology for Feedback and Communication:

While it may not be feasible to provide individualised feedback to every candidate, technology can facilitate streamlined communication. Utilising an applicant tracking system (ATS), recruiters can send automated emails to candidates, providing general feedback on why they were not successful for a particular role. At Fetch, we go a step further by offering feedback windows for candidates to speak with recruiters personally. This personalised approach ensures that candidates feel valued and informed, reducing the likelihood of their applications disappearing into a void.

Simplifying the Candidate Journey:

Creating a positive candidate experience doesn't have to be complicated. Candidates appreciate acknowledgment of their application, which can be achieved through automated email confirmations from the ATS. Additionally, providing timely updates on the status of their application is essential for keeping candidates engaged and informed. For candidates seeking more information or detailed feedback, clear communication channels with recruiters are crucial.

Embracing Innovation for Continuous Improvement:

While there's always room for improvement, some organisations are already leveraging AI and chatbots to enhance candidate experience. While we may not have adopted these technologies yet at Fetch, we remain open to embracing innovative solutions that enhance the candidate journey. We welcome feedback and suggestions from candidates and stakeholders, as continuous improvement is integral to our commitment to delivering exceptional candidate experiences.

Elevating candidate experience through technology integration is essential for modern recruiters. By leveraging technology to streamline processes, provide timely feedback, and facilitate clear communication, recruiters can enhance candidate satisfaction and strengthen relationships with both clients and candidates. Embracing innovation and feedback-driven improvements ensures that candidate experience remains a top priority in recruitment practices. At Fetch, we are dedicated to delivering exceptional candidate experiences and welcome opportunities for growth and enhancement in our approach.


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